Posts Tagged ‘work’

Gmail’s down! Help help help!

// February 24th, 2009 // 1 Comment » // diary

Gmail is currently down, and many thousands of people have been on Twitter saying “Gmail is down”, “Is Gmail down?”, and “Is there life without Gmail?”. This normally dependable, efficient service has thrown its toys out of the pram and suddenly all of the people who use it to manage all of their email accounts, tasks, documents and dreams are stymied. I’m one of them. Gmail stress. It’s unbearable. The thing to remember, folks, is that it is still a beta. Yes, after all this time. I’ve been spending the last several years thinking that Google would suddenly one day announce “Beta’s over, guys. It doesn’t work. We turned off Gmail, just deleted it. Sorry. Thanks for your help but we just couldn’t fix that thing where the person’s first name is sometimes their last name”.

I find the Gmail panic amusing however, being one of many thousands who, on a daily basis, struggle with truly useless IT at work. People panic on Twitter when Gmail ’seems a bit slow this morning’, but what doesn’t trend (that is, what everyone isn’t discussing at the same time) is how their work PC takes twenty minutes to start before unceremoniously crashing, how they can’t kill misbehaving applications because IT policy has locked out their task manager, how their Intranet is a confusing and unapproachable nightmare, how SAP is an utter rhinocerous’s anus of an application, how finding information is a wild goose chase through shared network folders apparently organised by seven clowns in an exploding car, and how entire swathes of working life are thrown away staring at a magnifying glass on the screen, the urge to scream, cry and punch the monitor slowly and constantly building in the base of the gut.

Yes. Gmail goes tits up and the world unites. No-one is waving flags that the average organisation can’t provide computers qualified to do much more than simple addition and italic words, and advanced IT is the sound of breaking glass being added to a PowerPoint slide.

Gmail, you take your time. You’re the least of my worries.

Don’t come here for careers advice

// January 21st, 2009 // 2 Comments » // diary

I’m currently a permie. That doesn’t mean I’m a member of some weird gang that really likes thermally treated hair, it means I work on a permanent contract. Permie is a common word for this, which makes it all sound a bit Tom Brown’s Schooldays – “That rotter Jerome is a permie, he’ll take hot crumpet from behind without blubbing in the photocopier room, but only if you don’t ruffle his curls”.

After getting back from Cambodia I was in desperate need of a job, a permanent job was on the table, and if your wallet is populated by mystery lint and it takes time you don’t have to build up clients again or find a contract, you’ll take it. I couldn’t sit on my arse waiting for the Perfect Job, and I still don’t even know what my Perfect Job is because, very rudely I think, no one has called me up to offer it to me. I do know it involves at least few months a year abroad, a fedora hat, a woman with a great sense of humour and a brain the size of a planet, a mongrel dog called Frank, a book deal, cows, a popular occasional show on Radio 2, and a toilet that has been wallpapered with old maps. But I don’t want to go into specifics. Arf arf.

This is my first time back being a salaried employee since 2001, and I’m still not used to it. I quit being a permie first time round and started working for myself because no-one else would give me the job I wanted. It turns out I shouldn’t have given myself the job either because I wasn’t very good at it, but it taught me some valuable lessons which enabled me to take up contract IT work in London. Fast forward to now, I’m more restless than I’ve ever been, and occasionally behaving like a pain-in-the-arse teenager when I probably should be knuckling down.

I’ve already blogged about the frustrations of office work. Not all offices are alike, but most are. Not everyone works for Google and gets to sit around on beanbags getting massages and playing air hockey while supping on smoothies. Most offices are bad places to work. Open plan, characterless warehouses of tube-lit crapness, crushing to the soul and sapping of all creative urges. A pox on them all. Some day we will all work from home, actually be part of the community we live in, and wander why pissed so much time up the wall standing in overcrowded trains and buying rubbish coffee.

So you’d think with this experience of different workplaces and ways of working that I’d have some useful insights. No. Sorry. Stop here if you were expecting anything that useful.

I’ve been spending a lot of time on Twitter. The combination of micro-blogging, communication and exchange of help and ideas in such a simple format (140 characters of text or less) really is addictive. There is everything from help and useful links to getting a minor rant about something off your chest, to reassuring words, to increasingly noisy conversations that have had me laughing like an idiot in the silence of my own living room, to following some really interesting and funny people.

I’m in contact with several people on Twitter who work for themselves, from their homes – insomniac shed workers, developers, writers and other types, and though I know damn well that it is not easy to work for yourself through experience, I’ve been missing it. One Twitter contact remarked yesterday about issues with a client involving their request for changes, and money being owed. He reminded me about one of the situations that made me despair of working for myself and wish I was back in a permanent job where you got paid at the end of the month regardless, and in turn I ended up writing this.

Not long after starting out by myself I got a job designing a website for a restaurateur, through a guy who had been to the same school as me and was introduced by one of my old teachers as someone I could well do work with as he ran a hosting business. We got along fine, and I went with him to the restaurant, all curved lines and fancy bar stools, to meet the owner. We discussed what he wanted, and I took away a menu to use as the basis of a colour scheme. It was sort of fauny-brown. A short while later I had put a Flash animated site introduction together (forgive me, these things were all the rage at the time) – jazzy music, sweeping shots of the fancy bar stools and curvy lines, pornographic closeups of the food. Then, as there was no more info to put up, a holding page with opening times.

I never even got any further than that. I called him up to tell him about the site, he looked at it – “The colour’s wrong”.

“OK,” I said, “well I’ve been matching it by eye to the menu so it might be a bit off but I’ll have another go”. I scanned the menu this time, sampled the colour with the eyedropper tool, and used that to create the background colour of the site. I emailed him to tell him about the latest version.

The colour’s still wrong came the reply. So I tried another. Still wrong. And again. Still wrong, it’s not the same colour as the menu.

Finally, I got the name of his printers, called them up and got the Pantone reference of the menu colour.

Still wrong. At this point, having checked on two of my monitors, I came to the conclusion that either he was colour blind or he was looking at the site on an Etch-a-Sketch. This had been dragging on for ages, so I asked for half the quoted amount in payment as I was already writing myself credit card cheques just to eat.

At this point, I found out that my erstwhile business partner,  the guy with the hosting business, had been going into the restaurant, eating and drinking to his heart’s content, and putting it on a tab that was coming off what I was supposed to be getting paid.

I wrote two letters – one to tell the restaurateur I couldn’t do anything else for him, and the other to the erstwhile business partner to say that I wasn’t interested in us doing business any more. All perfectly civil, but honest and straightforward. I screwed my chances of getting paid anything else for the job, screwed my chances of getting any more work through the partner, and walked away breathing a sigh of relief for not being involved with either of them any more. Working for a company you may be required to play nice with a client who mucks you around, but if you’re working for yourself and waiting for money so you can eat, crap clients are worse than no clients at all, and crap business partners are the same.

That was a nightmare, and yet a year or so later I was introduced to a completely random copywriter in Leeds by a Yellow Pages telesales woman who thought we’d get along having spoken to us separately, ended up starting a company with him and his father, and we’re still friends years later. Them’s the breaks.

So in conclusion, I am still hoping to find the Perfect Job or even something close, no work is ever easy but I preferred the hours when I worked for myself (nocturnal), and the restaurateur’s website still isn’t the same colour as his pissing menu.

Here endeth the sermon. I told you, don’t come here for careers advice. I haven’t figured it out yet.

SAP is evil

// December 23rd, 2008 // 3 Comments » // diary

The German people are a good people. Reparations have been made for past mistakes, their biscuits and beer are excellent, I believe they have some beautiful landscapes though I have never seen them, and it is difficult to dispute the quality of their automotive engineering. I do however still blame the Germans for the most miserable experience it is possible to have, at least within the safe confines of the office environment.

SAP.

I wasn’t shouting, that was an acronym. It means, for the benefit of you lucky bastards who have never touched it, System – Application – Product. That’s the English translation, the original German is Systeme, Anwendungen und Produkte.

Sorry, that should read

SCHNELL! SCHNELL! SYSTEME, ANWENDUNGEN UND PRODUKTE!! BLÖDES ARSCHLOCH! DRECKSAU, FICH DICH! RAUS! RRRAUS! (more…)

Play pretend

// December 22nd, 2008 // 3 Comments » // diary

There is a thin veneer of niceness in the office, and it is all that stands between workplaces continuing to function and chaos breaking out. Just once in a while you get to see the cracks. The pretence that everyone gets along is fed by management speak of the ‘team’, back-slapping, exchanges of gifts (usually cake), nights in the pub where you get drunk together and find common ground, and the office characters who just lift everyone’s mood so much. This isn’t where I work now. It’s practically everywhere I have ever worked. Work forces you together with what may be a large group of people, it’s luck if you actually like any of them, not surprising that you find many of them objectionable, and a testament to everyone’s restraint, instinct for survival and ability to bullshit that people aren’t smacking the life out of each other, hurling chairs across the room or at least walking off and doing something they’d actually like to do a lot more often. (more…)

Monday morning

// December 15th, 2008 // 1 Comment » // diary

Rather than waffle on about Monday morning, I have described it in graph form.

Wellbeing and calm