Procedure for dealing BT Customer Services

On July 6 2006 · 1 Comment · In Diary
  • Learn to love hold music, the ringing tone, and the words “Can I just put you on hold?”
  • Develop a tough fingertip to withstand entering digit after digit-worth of choices into an automated menu system
  • Accept that you are quite likely to have to explain your problem from the beginning to fifteen different people
  • Accept that these fifteen different people are quite likely to give you totally contradictory advice
  • Anticipate your problem being exacerbated by faults being raised, numbers being changed, account numbers being lost and engineers being called, when none of these were necessary in the first place
  • Be prepared to take five minutes entering choices into an automated menu system before being played a recorded message with some useless advice, before you are eventually cut off with a ‘Thank you – goodbye’
  • Be prepared to speak with men and women from India, Northern England, Wales, and wherever else BT hide them
  • Take some a) Prozac b) Valium c) Night Nurse d) Gin e) All of the above
  • Scrap the sodding lot of it and try using a tin can with a piece of string, a homing pigeon, a horseback messenger, or other means to communicate.

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  • http://theanswers42.blogspot.com/ Margaret

    I emailed BT with the URL of your blog entry. Don’t suppose they’ll read it, but…Think I told you that Ursula (aged 95, daft, and partially sighted) has tried using BT’s directory enquiry service because she can’t read the phone book. She got someone with an Indian accent in a call centre, couldn’t understand anything she said, and gave up in disgust.Once upon a time you’d have got some nice woman called Gladys with a tight perm, who’d know exactly what you wanted and plug you in on her switchboard straight away. Ah, those were the days!